Privacy Policy

TickWise Limited, a company incorporated in Ireland with registration number 766915 and registered at Pod 2, The Old Station House, 15a Main Street, Blackrock, Dublin, A94T8P8, Ireland (“TickWise”, “we”, “our” or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose and protect your personal data when you access or use the TickWise website https://tickwisefunding.com (the “Website”), our proprietary online technology platform (the “Platform”), and related services (together, the “Services”).

1. Personal Data We Collect

1.1. We collect and process personal data about Users in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), the Irish Data Protection Act 2018, and, where applicable, the UK GDPR and Data Protection Act 2018. The categories of personal data we may collect include:

1.1.1. Data provided directly by you.

When you register for or use the Services, or otherwise interact with us, you may provide personal data including:

• (a) identity and contact details such as your name, date of birth, residential address, postal code, email address, telephone and mobile numbers;
• (b) professional details where relevant, including trade or occupation, years of experience, certification or licence numbers, copies or photographs of certificates, profile photograph, and base location with radius of service;
• (c) service details describing the services you wish to promote or request through the Platform;
• (d) financial details including card number, billing address, security codes, and other information required to process payments;
• (e) interactive content such as survey responses, requests, reviews, comments, feedback, messages, and other material submitted through the Platform;
• (f) marketing preferences, including whether you wish to receive promotional emails, messages, or notifications; and
• (g) personal data of third parties, where you use the Services for the benefit of another individual, such as their name, contact details, or social media identifiers. Where you provide such data, you confirm that you are authorised to disclose it to us.

1.1.2. Data collected automatically.

When you access or use the Website or Platform, we automatically collect technical and usage information, including:

• (a) usage details such as date and time of access, pages viewed, features used, duration of sessions, and content submitted;
• (b) transaction records relating to payments made through the Platform;
• (c) device and browser details, including IP address, operating system, and device identifiers;
• (d) geolocation data, where enabled on your device; and
• (e) data collected through cookies and similar technologies (such as web beacons, pixels, and embedded scripts) used to remember preferences, track visits, collect analytics, optimise functionality, and customise the user experience. You may disable or restrict cookies through your browser or device settings, but some Services may not operate properly without them.

1.1.3. Data obtained from third parties.

We may also receive personal data about you from third-party sources, such as:

• (a) application stores or other hosts through which you download or access our Services;
• (b) social media platforms where you interact with our official accounts;
• (c) payment processors and financial institutions;
• (d) compliance service providers conducting KYC/AML checks;
• (e) analytics companies providing insights into how our Services are used; and
• (f) business partners who support the delivery of the Services.

1.2. For the purposes of Regulation (EU) 2016/679 (the “GDPR”), the Data Protection Act 2018 of Ireland, and, where applicable, the UK GDPR and UK Data Protection Act 2018, all of the categories of information described in clauses 1.1 to 1.3 shall be treated as “personal data” where they relate to an identified or identifiable natural person. Where such data cannot reasonably identify you, it will be treated as non-personal data.

2. Legal Bases For Data Processing

2.1. TickWise processes personal data only where a lawful basis under Article 6 GDPR and/or the Irish Data Protection Act 2018 applies. Depending on the circumstances, the lawful basis may be:

• 2.1.1. Contractual necessity. If the data processing is required to enter into or perform our agreement with you, including creating and maintaining your Account, providing access to the Platform, administering Evaluation Programs, processing payments, and issuing payouts;
• 2.1.2. Legal obligation. If data processing is required for us to comply with obligations under Irish, EU, or UK law, including anti-money laundering, fraud prevention, and tax reporting requirements;
• 2.1.3. Legitimate interests. If data processing is necessary for our legitimate business purposes, provided such interests are not overridden by your fundamental rights and freedoms. Examples include improving and securing the Platform, preventing misuse, and communicating with you about services similar to those you have already used;
• 2.1.4. Consent. If you have explicitly agreed to processing for a specific purpose, such as receiving marketing communications, enabling geolocation services, or accepting non-essential cookies and similar tracking technologies.

2.2. When you access the Website (https://tickwisefunding.com) or use the Services, you grant us your consent to process personal data about you in accordance with the practices described in this Privacy Policy. For certain processing practices, we will ask for your opt-in consent prior to processing. If you change your mind about allowing us to use your information, please contact us at [insert support email, e.g. info@tickwisefunding.com ].

2.3. Where processing is based on your consent, you may withdraw your consent at any time by updating your preferences in your Account settings, using unsubscribe links in our communications, adjusting your cookie preferences, or contacting us directly.

2.4. Where processing is necessary to comply with a legal obligation or to perform our contract with you, failure to provide the required personal data may mean that we cannot provide you with access to the Services. Where processing is based on consent, refusal or withdrawal will not affect your use of the Services, except in relation to the features for which consent was required.

3. Information We Use

3.1. We use the personal data we collect in order to provide, maintain, and develop our Services. The primary purposes for which your data is processed include enabling the operation of the Platform, fulfilling our contractual obligations, and improving your overall experience.

3.2. The data we collect is ultimately used to make available and operate the Website and this includes:

• 3.2.1. Services Fulfilment: making our Services accessible and operational, performing our duties.
• 3.2.2. Services Improvement: monitoring our performance, introducing new services or products, to improve and customize the experience.
• 3.2.3. Communication: contacting you, responding to your inquiries, gathering your testimonials and other customer service communications.
• 3.2.4. Analytical Purposes: analyzing trends and user behavioural patterns.
• 3.2.5. Targeted Advertising and Marketing Purposes: building an email database, informing you about promotional materials or upcoming features we may offer.

3.3. To achieve the aforesaid purposes, we may share certain data with carefully selected service providers and business partners, including analytics and advertising providers. These third parties may deploy their own tracking technologies and collect information such as usage details or device data. Any further processing they undertake is governed by their own privacy policies, and we do not accept liability for their practices.

3.4. You retain full control over marketing and targeting activities. You may opt out of receiving promotional communications or targeted advertising at any time by using the unsubscribe mechanism provided in our emails, adjusting your browser or device settings for cookies and similar technologies, or contacting us directly at [insert correct email address, e.g. info@tickwisefunding.com ].

4. Information We Share

4.1. We disclose personal data strictly on a need-to-know basis and only for legitimate purposes connected to the provision of our Services. Disclosures may take place internally within TickWise, to our service providers, or in the course of corporate transactions such as mergers, acquisitions, or the sale of business assets.

4.2. We engage carefully selected third-party service providers to perform functions on our behalf, including payment processing, hosting, analytics, and customer support. These providers act as processors under data protection law and are bound by contractual obligations, including data processing agreements, to ensure confidentiality, integrity, and lawful processing of your personal data.

4.3. We may disclose personal data where required to do so under Irish, EU, or UK law, or in response to lawful requests from courts, regulators, tax authorities, or other public bodies.

4.4. In the event of a merger, acquisition, restructuring, sale of assets, or similar transaction, personal data may be transferred to relevant counterparties, always subject to confidentiality obligations and lawful safeguards.

4.5. Where disclosure involves a transfer of personal data outside the European Economic Area (EEA) or the United Kingdom, such transfer will only take place in compliance with Chapter V of the GDPR and the UK GDPR. This includes reliance on an adequacy decision of the European Commission or UK Government, or, where such a decision is not in place, the implementation of appropriate safeguards such as Standard Contractual Clauses or equivalent lawful mechanisms. We will take all reasonable steps to ensure that your data remains adequately protected in accordance with applicable law.

4.6. We do not sell, rent, or otherwise share your personal data with third parties for their own independent marketing or commercial purposes without your explicit opt-in consent.

4.7. We may process and disclose aggregate, de-identified, or anonymised information that cannot reasonably be used to identify you. Such information may be shared with third parties for analytics, research, or other lawful purposes. If combined datasets could reasonably be re-identified and linked back to you, the information will be treated as personal data and will not be disclosed without a lawful basis or your consent.

5. Information We Store

5.1. Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

• 5.1.1. For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations.
• 5.1.2. For as long as we provide goods and/or services to you.
• 5.1.3. Retention periods in line with legal and regulatory requirements or guidance, including GDPR.

5.2. There are specific automated data-cleansing actions that occur after set periods to clear the personal details of website users in line with legal requirements:

• 5.2.1. Consumer reviews have the reviewer's personal details anonymized (excluding first/last name) after 30 days.
• 5.2.2. Missed appointments have the consumer's personal details anonymized (excluding first/last name) after 90 days.
• 5.2.3. General enquiries are removed from the website after 30 days.
• 5.2.4. Leads that are closed or become TickWise members are removed after 2 years.
• 5.2.5. The details of a TickWise member who has been archived are removed after 2 years of no updates/activity.
• 5.2.6. Consumer requests to TickWise´s members (Email, SMS, and Callback requests) are anonymized after 2 years.

6. Information We Protect

6.1. We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include encryption, access controls, secure servers, firewalls, and regular monitoring of our systems for vulnerabilities.

6.2. While we strive to apply industry-standard safeguards, no system or method of transmission over the internet can be guaranteed as completely secure. Accordingly, we cannot guarantee the absolute security of personal data, and any transmission of data is at your own risk.

7. Social Media

7.1. Our Website or Platform may include links to, or integrations with, social media platforms such as Facebook, Instagram, LinkedIn, or Twitter. When you interact with these third-party services, the processing of personal data is governed exclusively by the privacy policies of the relevant providers.

7.2. We disclaim liability for the data collection, processing, or use carried out by such third parties, and encourage you to review their privacy policies before engaging with them.

8. Third-Party Service Providers and Links

8.1. We engage third-party service providers to support the operation of our Services, including payment processors, hosting providers, verification services, and analytics providers. Personal data is disclosed to these providers only to the extent necessary for them to perform their contractual obligations.

8.2. Each third-party provider processes personal data in accordance with its own privacy policy and applicable data protection law. We ensure that contractual safeguards (including data processing agreements) are in place where required under GDPR and the UK GDPR.

8.3. Our Services may also display links to external websites or third-party platforms. Your use of these websites is governed by their own terms and privacy policies, and we accept no responsibility or liability for their practices.

9. International Users

9.1. TickWise is established in Ireland. If you access the Website or Platform from outside the European Economic Area (EEA) or the United Kingdom, you acknowledge and agree that your personal data may be transferred to and processed in Ireland, the UK, or other jurisdictions.

9.2. Where personal data is transferred outside the EEA or the UK, we ensure that such transfers are made in compliance with Chapter V GDPR and the UK GDPR. Safeguards may include adequacy decisions issued by the European Commission or UK Government, Standard Contractual Clauses, or other lawful mechanisms.

10. Children

10.1. Our Services are not directed to individuals under the age of 18. We do not knowingly collect or process personal data relating to minors unless authorised by a parent or legal guardian.

10.2. If you believe we have inadvertently collected personal data relating to a child without appropriate consent, please contact us immediately. We will delete such data without undue delay.

11. Your Rights

11.1. Under the GDPR, the Irish Data Protection Act 2018, and the UK GDPR (where applicable), you have the following rights in respect of your personal data:

• 11.1.1. Right of access. Right to obtain confirmation as to whether we process your personal data and to request a copy of such data.
• 11.1.2. Right to rectification. Right to request correction of inaccurate personal data or completion of incomplete data.
• 11.1.3. Right to erasure. Right to request deletion of personal data in certain circumstances (“right to be forgotten”).
• 11.1.4. Right to restriction of processing. Right to request that we restrict how we process your personal data in specific cases.
• 11.1.5. Right to data portability. Right to request receipt of your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller where technically feasible.
• 11.1.6. Right to object. Right to object to processing carried out on the basis of legitimate interests or for direct marketing purposes.

11.2. To exercise any of these rights, please contact us at [insert support email, e.g. info@tickwisefunding.com ]. We may request proof of identity before acting on your request.

11.3. We will respond within one month of receiving your request, subject to extensions permitted under GDPR where the request is complex.

11.4. You also have the right to lodge a complaint with the Irish Data Protection Commission (www.dataprotection.ie) or, if you are based in the UK, the Information Commissioner’s Office (www.ico.org.uk).

12. Opting Out

12.1. If you have subscribed to newsletters, marketing communications, or permitted the use of non-essential cookies and tracking technologies, you may withdraw your consent at any time.

12.2. To adjust your preferences, you may use the “unsubscribe” link included in our communications or contact us directly at [insert support email, e.g. info@tickwisefunding.com ]. Opting out does not affect the lawfulness of processing carried out prior to withdrawal.

13. Updates to This Privacy Policy

13.1. We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes.

13.2. Updated versions will be published on the Website with the date of the most recent revision clearly indicated. Changes will take immediate effect upon publication, unless otherwise required by law.

13.3. Your continued use of the Services after publication of the updated Privacy Policy will constitute acceptance of the revised terms.